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The duration stated below is the number of days after the shipping company has collected your product.
Notice: the delivery period varies depending on the recipient’s address and working time of each company
Please see below for more information:
- Domestic Shipping:
- Thailand Post 1 – 3 days
- Kerry Express 1- 3 days
- DHL 1- 3 days
- International Shipping
- China (SF Express) 3 – 7 days
www.thaithonburi.com will accept return requests within 7 days from the date of purchase (with original receipt) with the following terms and conditions
- Purchase not delivered
- Purchase received but does not match your order (wrong size, wrong product etc.)
- Damaged products
You may request a return/refund via the email email@example.com by typing in your order number with photos (if any) and await confirmation from our support team.
A Request for Return Form will be sent to you via your registered e-mail. Should you write your own form please make sure you have the following details included:
- Your order number and your return request number
- The address of Thaithonburi Co., Ltd. Thaithonburi Corporation Co., Ltd. 119 BIS Building Room 1 C22 Mahesak Road, Suriyawongse Sub-District, Bangrak District, Bangkok 10500 THAILAND Tel 662-2342655-6
Lastly, please carefully pack the parcel and send to us within 3days after your request has been approved. Please take a photo of the parcel and send us an e-mail at firstname.lastname@example.org
- Tracking Number
- Shipping Receipt
Steps to request for a refund
- Buyer requests for a refund via e-mail at email@example.com within 7 days after purchase. Thaithonburi will respond to your request within 3 working days.
- The buyer must send their purchase back to ThaiThonburi within 3 days after their request is approved to the designated address. Once the parcel is shipped the buyer must notify us via e-mail the details of their shipment within 3 days after their request, otherwise their request will be denied automatically.
- Thaithonburi will inspect the received products before approving a refund. The refund process will take approximately 7 days
- The refund period depends on the payment method of the buyer as such
- Credit Card (7-15 days)
- Debit Card (30 – 45 days)
- Direct Bank Transfer (within 48 hours after approval)