Return & Refund Policy
www.thaithonburi.com is willing to accept returns and refund within 7 days after purchase with the following conditions.
- Product not received
- Product received not the same as ordered (ie. Size, Color etc.)
- Defective Product
Address information for shipment will be sent to you via your registered email. Should you want to write the details yourself, please check with the correct details below.
- Purchase ID & Refund ID
- The address used for product return & refund: Thaithonburi Co., Ltd. Thaithonburi Corporation Co., Ltd. 119 BIS Building Room 1 C22 Mahesak Road, Suriyawongse Sub-District, Bangrak District, Bangkok 10500 THAILAND Tel 662-2342655-6
From then, please carefully pack and send the product to us within 3 days after the request is approved. Make sure the address is correct to prevent further delay. After the shipment, please kindly notify us at firstname.lastname@example.org the following information:
- Tracking Number
- Shipping Receipt
For International Purchases
Please contact our support team for the return address.
Make sure that you have shipped the product within 3 days of our approval for refund, otherwise your request will be automatically terminated.
- The buyer requests fora return/refund within 7 days after purchase, where thaithonburi.com should accept/deny the request within 3 days thereafter.
- The buyer should send the product to Thaithonburi within 3 days after the request has been accepted to the designated address, and confirm with us at email@example.com with aforementioned details.
- Thaithonburi will examine the conditions of the product before approving/denying the refund within 7 days.
- The refund period depends on the payment method of the buyer as such
- Credit Card (7-15 days)
- Debit Card (30 – 45 days)
- For direct transfers, the refund should take up to 48 hours.